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File Processing

FIle Processing Troubleshooting

K
Written by Kelly Walsh
Updated over 2 weeks ago

The system classifies outcomes into 4 states:

Status Categories

✅ Success

  • Everything processed correctly

⚠️ Warning

  • Data-driven issue (not structural)

  • Example: unexpected values or partial match conditions

❌ Failure

  • The system couldn’t complete the intended processing

  • May not require immediate human intervention

⏸️ No Action

  • Nothing to process (ex: no new files)


Email Notifications

  • You can configure multiple email addresses per category.

  • Warnings and failures can notify different groups.


Error Mode: Special Behavior

If the task enters “Error” status:

  • It triggers recurring email alerts to support

  • Alerts continue until someone resolves the issue

Error Handling Philosophy

Errors

  • Require human intervention now

  • The task stops and flags itself

Failures

  • Can often be addressed later

  • Might be a processing outcome, not a system break

File Retention

  • Raw files are retained for 35–45 days by default

  • This can be customized per client

Data Retention

  • Even after the raw file is removed, the parsed data remains accessible

  • Historical reporting is still possible

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